1. Introduction
Welcome to 9yyy. This Privacy Policy applies to all services offered through the 9yyy platform — including our casino games, live casino, sports betting, fish games, mobile app, and promotional activities. By creating an account and using our platform, you acknowledge that you have read and understood this policy.
We are committed to handling your personal information with care and transparency. Whether you are depositing via JazzCash, placing a bet on a Pakistan Super League (PSL) match, spinning the reels in our casino, or simply browsing our game lobby, the same privacy standards apply across the entire platform.
This policy may be updated from time to time. When we make material changes, we will notify registered users via email or an in-platform notice. Continued use of 9yyy after such updates constitutes acceptance of the revised policy.
2. Information We Collect
We collect personal information in two main ways: information you provide directly, and information gathered automatically when you use the platform.
2a. Information You Provide
- Registration details: Full name, date of birth, email address, phone number, and a secure password.
- Identity verification: Government-issued ID documents as required for account verification.
- Financial data: JazzCash or Easypaisa account numbers, Raast IDs, bank account details, or card information used for deposits and withdrawals.
- Communication records: Messages you send to our support team via live chat or email.
- Responsible gaming preferences: Deposit limits, session reminders, or self-exclusion requests you set in your account.
2b. Automatically Collected Information
- Device and browser data: IP address, device type, operating system, browser version.
- Usage data: Pages visited, games played, session duration, and click patterns.
- Cookie and tracking data: Session cookies, preference cookies, and analytics tokens (see Section 7).
- Location data: Approximate location derived from your IP address for fraud prevention and compliance purposes.
3. How We Use Your Information
The information we collect is used strictly for the following purposes:
- Creating and managing your 9yyy account, including verifying your identity and age.
- Processing your PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, Bank Transfer, mobile wallets, or cards.
- Providing customer support and responding to your enquiries promptly.
- Delivering game services, live casino experiences, and sports betting features including PSL, T20, and international cricket markets.
- Personalising your experience — for example, surfacing promotions or game recommendations based on your activity.
- Detecting and preventing fraud, money laundering, and any activity that threatens platform security.
- Sending you account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and new games.
- Improving our platform through anonymised analytics, A/B testing, and performance monitoring.
- Complying with any applicable legal obligations.
We apply a strict purpose-limitation principle: data collected for one purpose is not repurposed without your knowledge or consent.
4. Data Sharing and Third Parties
9yyy does not sell, rent, or trade your personal data to third parties for marketing purposes — full stop. However, we do share certain information with a limited set of trusted partners who help us run the platform:
- Payment processors: To execute your JazzCash, Easypaisa, Raast, or bank transfer transactions securely. These partners receive only the minimum data required to complete a transaction.
- Identity verification providers: To confirm your name, age, and document authenticity as part of our account verification process.
- Game software providers: Your in-game activity may be visible to the provider of a specific game (e.g., a live casino studio) solely for the purpose of game operation.
- Analytics tools: Aggregated, anonymised usage data may be shared with analytics providers to help us understand platform performance.
- Legal obligations: We may disclose personal data if required to do so by a valid legal process, court order, or to protect the safety and rights of our users.
All third-party partners are contractually required to handle your data in accordance with industry security standards and to use it only for the purpose for which it was shared.
5. Data Retention
We keep your personal data for as long as your account remains active or as long as is necessary to provide you with our services. If you close your account, we will retain certain records — such as transaction history — for a period required for fraud prevention, financial record-keeping, and dispute resolution.
After the applicable retention period has expired, your personal data is securely deleted or irreversibly anonymised. Marketing preferences and communication opt-outs are honoured immediately upon request, even while other data may still be held for compliance purposes.
6. Your Rights Over Your Data
As a 9yyy user, you have the following rights regarding your personal information:
- Right to access: You can request a copy of all personal data we hold about you at any time.
- Right to rectification: If any of your information is inaccurate or incomplete, you can ask us to correct it.
- Right to erasure: You can request deletion of your account and associated personal data, subject to any overriding legal retention obligations.
- Right to restrict processing: You can ask us to pause certain uses of your data while a dispute or review is ongoing.
- Right to object: You can object to us using your data for direct marketing purposes at any time, with immediate effect.
- Right to data portability: You can request your personal data in a structured, machine-readable format for transfer to another service.
To exercise any of these rights, reach out to our support team through your account's live chat or send us a message via the contact details in your account settings. We aim to respond to all data rights requests within 30 days.
7. Cookies and Tracking Technologies
9yyy uses cookies and similar technologies to make the platform work smoothly and to understand how it is being used. Here is a breakdown of the types of cookies we use:
- Essential cookies: Required for the site to function — keeping you logged in, remembering your game lobby preferences, and managing your active session.
- Analytics cookies: Help us understand which pages and games are most popular, how long users spend on the platform, and where people tend to drop off — all in anonymised, aggregated form.
- Preference cookies: Remember your language, display settings, and other customisations so you do not have to set them again on every visit.
- Security cookies: Help us detect suspicious activity, such as multiple failed login attempts or unusual deposit patterns, to protect your account.
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain parts of the platform, including your ability to stay logged in during a game session.
8. Security Measures We Have in Place
We take the security of your personal data seriously and have invested in multiple layers of protection. Our key security measures include:
- Transport Layer Security (TLS): All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols.
- Password hashing: Your account password is never stored in plain text. We use strong cryptographic hashing to protect it.
- Access controls: Internal access to personal data is restricted strictly to staff members who need it to perform their job responsibilities, and all access is logged.
- Two-factor authentication (2FA): We encourage all users to enable 2FA on their accounts for an extra layer of login security.
- Regular security audits: Our systems undergo periodic security assessments and vulnerability testing to identify and address potential weaknesses proactively.
- Fraud detection systems: Automated monitoring tools flag unusual account behaviour — such as login from an unfamiliar device or an abnormally large withdrawal request — for human review.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your 9yyy account has been compromised, please contact our support team immediately so we can help secure your account.
9. Children and Minors
9yyy is strictly an adults-only platform. Our services are not directed at, and must not be used by, anyone under the age of 18. We do not knowingly collect personal data from minors. During the registration process, users must confirm they are 18 years of age or older.
If we become aware that personal data has been collected from a minor, we will delete that information and close the associated account without delay. If you are a parent or guardian and believe your child has registered on 9yyy, please contact our support team immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable legal requirements. When we make significant updates, we will inform registered users via email and display a prominent notice on the platform.
We encourage you to review this page regularly to stay informed about how we are protecting your data. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please get in touch with our customer support team through your account dashboard. We are always happy to clarify anything that is not clear.